Services and Amenities

At Azul Beach Resort Riviera Maya, by Karisma, there’s no limit to how far we’ll go to make your visit an experience you’ll never forget. From a welcoming champagne toast upon arrival to turndown service at night, guest service has been raised to an art form. Whether you crave a tropical drink by the pool, another application of suntan lotion on the beach or a bowl of ice cream in your suite at 3 am, our dedicated staff of personal butlers and concierges is here to make it happen. It’s all part of Gourmet Inclusive®. Encompassing gourmet meals, premium drinks, elevated service, and many resort activities, enjoy an all-inclusive experience like no other.

Karisma Gourmet Inclusive® Experience Features

  • Welcome glass of sparkling wine or Nickelodeon Smoothie
  • Accommodations as selected
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • All meals and specialty gourmet bites
  • 24-hour room service
  • Complimentary daily stocked mini bar with snacks, alcoholic and non-alcoholic beverages
  • Complimentary Wi-Fi
  • Free international calls
  • Concierge service
  • Daily activities program
  • Azulitos Playhouse by Nickelodeon program with My Gym equipment and supervised activities for kids ages 3-12
  • Nickelodeon activities including character meet & greets and Slimings
  • Non-motorized water sports such as kayaks, hobie cats and paddleboards
  • Spanish lessons
  • Cooking classes
  • Fitness center
  • Yoga classes, aqua aerobics and dance classes
  • Beach volleyball and giant chess board
  • Special nightly entertainment, shows and live music
  • Cribs, bottle warmers, sterilizers, baby baths, changers, strollers, bathrobes, baby sleepers, diaper genie, baby monitor, high chair, pack 'n plays
  • Gerber baby food is available in all restaurants and with room service
  • All taxes and gratuities

Contact your concierge with any further questions.

Other Services Available

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost:

  • Tours and excursions
  • Scuba diving trips, certification, snorkeling and scuba rental equipment
  • Nickelodeon Character Breakfasts
  • Nickelodeon private meet & greets
  • Nickelodeon Personal Slimings
  • Spa services
  • Family or couples dinners on the beach
  • Elevated tequila tasting at Agavero Ice Bar
  • Starbucks coffee
  • Golf at a nearby course
  • Friends and Family vacation planner
  • Special wedding & honeymoon packages
  • Car rental and limousine service
  • Airport transfers and transportation into the Cancún, Playa del Carmen and Tulum regions
  • International wine selection from our cellar including Jackson Family Wines
  • Certified babysitting services
  • Money exchange
  • Laundry & dry cleaning services
  • Gift shop
  • Professional photo services
  • 24-hour medical service